Land Management and Utilization

Research Article

Environmental and Management Stress in Urban Campgrounds: A Social Media Analytics Approach

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https://doi.org/10.54963/lmu.v1i4.2332
Volume 1 Issue 4 (2025)
Copyright (c) 2025 Xin Wei, Xiangrong Jiang, Linxin He, Qingrui Gu, Hanwen Zhang, Fatemeh Saeidi-Rizi
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Land Management and Utilization (LMU)  publishes accepted manuscripts under Creative Commons Attribution 4.0 International (CC BY 4.0). Authors who submit their papers for publication by Land Management and Utilization (LMU) agree to have the CC BY 4.0 license applied to their work, and that anyone is allowed to reuse the article or part of it free of charge for any purpose, including commercial use. As long as the author and original source is properly cited, anyone may copy, redistribute, reuse and transform the content.

Authors

  • Xin Wei

    School of Architecture and Civil Engineering, Xihua University, Chengdu 610039, China
  • Xiangrong Jiang

    School of Architecture and Civil Engineering, Xihua University, Chengdu 610039, China
  • Linxin He

    School of Architecture and Urban Planning, Chongqing University, Chongqing 400044, China
  • Qingrui Gu

    School of Architecture and Civil Engineering, Xihua University, Chengdu 610039, China
  • Hanwen Zhang

    School of Humanities and Arts, Southwest University of Finance and Economics, Chengdu 611130, China
  • Fatemeh Saeidi-Rizi

    School of Planning, Design and Construction, Michigan State University, East Lansing, MI 48824, USA

Received: 13 August 2025 | Revised: 14 October 2025 | Accepted: 4 November 2025 | Published Online: 9 December 2025

Campgrounds in urban parks have become increasingly popular destinations for urban residents, with camping emerging as an important recreational attraction. Enhancing their sustainability requires understanding camper satisfaction determinants, yet comprehensive studies in the urban context remain scarce. Our study fills this gap by analyzing 17,554 social media comments from 6 urban parks through integrated methods: grounded theory identified 29 environmental factors across 6 categories (accessibility, physical attributes, experience perception, functionality, safety, management); sentiment analysis assessed the performance of the 29 factors; while Importance-Performance Analysis (IPA) and Social-Media-Based Improvement Index (SMII) prioritized interventions. Results reveal a clear IPA-SMII complementarity: IPA captures latent expectations (e.g., commercial services as important but non-urgent), whereas SMII detects active management crises (e.g., parking and pedestrian flow control provoking immediate frustration). Across the 6 parks, factors related to physical attributes generally showed higher satisfaction levels, while issues related to management and facilities exhibited greater variability and urgency. These findings offer actionable insights for optimizing urban campgrounds by enabling administrators to resolve acute infrastructural deficiencies while holistically enhancing visitor experiences and eventually contributing to sustainable management.

Keywords:

Satisfaction Social Media Data Importance-Performance Analysis Grounded Theory Sentiment Analysis

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